1. General Return Policy
At MovilRenova, we strive to make customers satisfied with their purchase. If you are not completely satisfied with your smartphone or iPad, you may return or exchange it according to the terms below.
2. Conditions for Returns
2.1 Deadline for Returns
- Items may be returned within 14 days of receipt.
2.2 State of the Product
- The product must be returned in its original condition:
- Devices that are damaged, incomplete or not functioning properly due to usage damage are not eligible for a full refund.
2.3 Exceptions
- Returns will not be accepted for:
3. Return Process
3.1 Application
- Contact our customer service department at info@MovilRenova.com.
- Please include your order number, product details and reason for return.
3.2 Processing
- After approval, you will receive instructions on how to return.
- Return costs are the customer's responsibility unless the product is defective or incorrectly delivered.
3.3 Inspection and Reimbursement
- Upon receipt, we inspect the product.
- If the product meets the conditions, the refund or exchange will be processed within 7 business days.
- Upon refund, you will receive a refund of the purchase price via the original payment method.
4. Defective or Damaged Products.
If your smartphone or iPad is found to be defective or damaged upon receipt:
- Please report this to our customer service department within 48 hours of receipt.
- We offer free repair, exchange or refund, depending on the situation.
5. Warranty
Products are covered by a statutory warranty period. Please refer to the manufacturer's warranty terms for more information on coverage and repairs.
For questions or return assistance, contact our customer service department at info@MovilRenova.com.